FAQ
Frequently Asked Questions
What is your cancellation policy?
If we must cancel due to dangerous weather or river conditions you will receive a rain check or a full refund.
If you must cancel, please give us 24 hours notice for a full refund.
When should I arrive?
Please arrive early enough to be ready to depart at the time of your reservation. This includes having any belongings you wish to bring ready to go. If you are booking a shuttle, please have all boats ready to load.
Space is limited. We guarantee your reservation only up until departure time.
For kayak rentals, departure times may vary slightly dependent on shuttle volume. For updates on our shuttle route, call (678) 719-9810.
What are your policies?
Kayak Rentals include use of a sit-on-top kayak, paddle, life vest, and transportation for people and boats to the put-in and from the take-out back to the parking area.
You are responsible for any equipment issued to you, and you must stay with it until it is returned to EAC. You will be charged for any equipment not returned.
Please be kind and considerate on the river. No littering, glass, or Styrofoam containers of any kind. Make wise choices, and remember that you share the river with everyone else.
Do I have to sign a waiver?
Yes. While the unguided trips we offer are beginner level, many people of various skill levels will participate. You will acknowledge that there is risk in participating this this activity. You can view and print the waiver here.
What if I don't have a reservation?
We are a mobile service. All excursions must be booked in advance. Kayak rentals may be booked day of, as we have availability. If you do not have a reservation, give us a call at (678) 719-9810.
Do you provide life jackets?
Yes! We care about your safety! Always wear a properly fitted life jacket that is in good condition. Per Georgia State Law, a coast guard approved PFD must be kept within arms reach at all times on the water. Every child 13 years and under must wear a coast guard-approved PFD.
What should I bring?
- Driver’s License- You must be 18+ years of age to rent equipment.
- Water and Snacks– Make sure to stay hydrated and nourished on the river. Snacks and drinks are available to purchase before getting on the river.
- Water Shoes or closed-toe sandals are best.
- Sunscreen- Don’t turn into a lobster.
- Cell Phone in a waterproof container- You will need to call for return shuttle service. Place any valuables you bring in at least two layers of protection.
What should I NOT bring?
- NO Styrofoam cups
- NO Glass (bottles, containers, etc)
- NO Coolers or other large items- large coolers make the boat top-heavy and you will not be able to secure them properly. If you need a cooler, recommend small lunch-box size.
- NO Unneeded Items- We recommend leaving valuables in your car. EAC is not responsible for any personal items lost or damaged on the river.
Can I bring my child?
Yes! We want the whole family to join in the fun. We don’t yet have tandem kayaks. Small children may not be able to ride along. Children 8 and over who are able to pilot their own boat can do so under adult supervision. We may not be able to provide life jackets for children under 50 lbs. pounds. Please bring your own life jacket just to be safe. We recommend the shorter trip for children.
Can I bring my dog?
We love K9 Friends! Please use a leash, bring poop bags, and a PFD(optional). Don’t forget your dog gets hungry and thirsty too! Bring extra food and water!
